Privacy Policy
Effective Date: 1 July 2026
At Hippo Air & Electrical, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Property address
- Details about the services you require
- Information submitted through our website contact forms
- Information submitted through Facebook or Instagram Lead Forms
- IP address, browser type, device information and cookies
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotations
- Book appointments
- Supply and carry out air conditioning and electrical services
- Contact you regarding your enquiry or booking
- Improve our website and customer experience
- Measure advertising performance
- Comply with legal obligations
3. Calls, SMS & Email Communications
By submitting an enquiry through our website, Facebook, Instagram or other advertising platforms, you consent to Hippo Air & Electrical contacting you by:
- Phone call
- SMS
This communication is solely for the purpose of responding to your enquiry, providing quotations, scheduling appointments, confirming bookings or providing customer service.
If you no longer wish to be contacted, simply let us know and we will respect your request.
4. Cookies, Analytics & Advertising
Our website uses cookies and similar technologies to improve your browsing experience and measure the effectiveness of our advertising.
We may use:
- Google Analytics
- Google Ads Conversion Tracking
- Google Tag Manager
- Meta Pixel (Facebook & Instagram)
- Meta Conversions API (where applicable)
These services help us understand how visitors use our website, improve our marketing campaigns and measure advertising performance. These platforms may collect information such as your IP address, browser type, pages visited and actions taken on our website.
5. Third-Party Service Providers
We may use trusted third-party providers to help operate our business, including:
- Website hosting providers
- Customer Relationship Management (CRM) systems
- Appointment booking software
- Payment processors
- Marketing and advertising platforms
- AI-assisted content publishing tools
- Website analytics services
These providers only receive the information necessary to perform their services on our behalf.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. While no method of electronic storage or transmission is completely secure, we strive to use commercially reasonable safeguards to protect your information.
7. Access & Correction
You may request access to the personal information we hold about you or request corrections if any information is inaccurate or out of date.
8. Disclosure of Information
We do not sell or rent your personal information.
We may disclose your information where necessary to:
- Complete the services you have requested
- Trusted contractors or suppliers assisting with your project
- Payment providers
- Government authorities where required by law
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
Hippo Air & Electrical
📧 hello@hippoair.com.au
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.